Refund Policy

JADE & JAMES DESIGN CO. is a family owned and operated business and has become the business it is today because of our customer service.

We work closely with you following your purchase to ensure you receive products which you will talk about for years to come. This starts the minute your order is received.

We are unfortunately unable to provide a refund or exchange if there is a mistake on an approved artproof, so please make sure you check the spelling and details carefully, including names and dates.

We have perfected our packing process so we experience very few breakages, however in the very unlikely event that your item is damaged in transit please send through a photo of the damaged product and we will organize a replacement, only if it meets our conditions.

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